Data Protection and Privacy Policy

Introduction to Our Data Protection and Privacy Policy

LA CRONOSFERA AGENCIA DEL TIEMPO (THE CHRONOSPHERE AGENCY OF TIME), a commercial brand derived from and represented, among others, by the parent company operating under the designation THE CHRONOSPHERE AGENCIA DEL TIEMPO, S. L., hereinafter also referred to as THE CHRONOSPHERE, sets forth in this section the "Comprehensive Data Protection and Privacy Policy" related to its business activities. This policy details all procedures necessary for collecting, using, sharing, disclosing and managing the personal data of VISITORS who freely access the unrestricted content published on the Official Website, as well as of CLIENTS who voluntarily register to create a personal profile and purchase any available products or contract any of the offered services.

Throughout the chapters of this section, THE CHRONOSPHERE provides updated, extensive, clear, complete and thoroughly explained information regarding procedures related to the processing of personal data directly associated with its commercial activities. Both VISITORS and CLIENTS should be aware of and consider these details when interacting, through the available contact tools and channels, in relation to the products or services offered by THE CHRONOSPHERE.

Data Protection and Privacy Policy

Legislation and Principles in the Processing of Personal Data

LA CRONOSFERA AGENCIA DEL TIEMPO (THE CHRONOSPHERE AGENCY OF TIME), in the processing of personal data of both, VISITORS and CLIENTS, will always be governed by the general principles established by the current regulations, in compliance with Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), with Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD) and with the European General Data Protection Regulation 2016/679, of April 27, on the Protection of Natural Persons regarding the Processing of Personal Data and the Free Movement of such Data (RGPD).

The general principles for the processing of personal data established by the aforementioned regulations are encompassed and summarized under the following headings:

According to the Principle of Lawfulness, Transparency and Fairness, THE CHRONOSPHERE will process the personal data collected from its VISITORS or CLIENTS in a lawful, fair and transparent manner, always requiring explicit consent for those that will be used for one or multiple purposes and informing their owners in advance of the need for their collection with absolute clarity and honesty.

According to the Principle of Purpose Limitation, THE CHRONOSPHERE will use the personal data collected from its VISITORS or CLIENTS only for one or several specific and determined purposes, all of which are explicit and legitimate. Consequently, it is strictly prohibited to process personal data that has already been collected for certain specific, explicit and legitimate objectives in a manner that is incompatible with the initial purposes for which they were gathered.

According to the Principle of Data Minimization, THE CHRONOSPHERE will apply the necessary technical and organizational measures to ensure that only the personal data of its VISITORS or CLIENTS that are essential for each of the specific purposes for which they were collected are processed, thereby reducing the scope of processing and, consequently, limiting the retention period and accessibility to the strictly necessary extent.

According to the Principle of Storage Limitation, which directly derives from the previous Principle of Data Minimization, THE CHRONOSPHERE will limit the retention period of the collected personal data to the fulfillment of the purposes that required their collection, as well as for the duration of the contractual relationship with its VISITORS or CLIENTS. Consequently, once these purposes have been fully achieved, it will be responsible for deleting, blocking or, alternatively, anonymizing the data to remove any elements that could identify the owners from whom they were collected.

According to the Principle of Accuracy, THE CHRONOSPHERE will take the necessary reasonable measures to ensure that the personal data it has collected from its VISITORS or CLIENTS is kept up to date and can be deleted or modified without delay when found to be inaccurate for the purposes for which they are being processed.

According to the Principle of Security, THE CHRONOSPHERE will periodically conduct the necessary risk analyses to determine the technical and organizational measures required to ensure the integrity, availability and confidentiality of the personal data of its VISITORS or CLIENTS being processed, taking the necessary precautions and measures to prevent unauthorized access to the information or the misuse of personal data by third parties.

According to the Principle of Active or Demonstrated Responsibility, THE CHRONOSPHERE will maintain due diligence at all times to protect and guarantee the rights and freedoms of its VISITORS or CLIENTS whose personal data is being processed based on an analysis of the risks that the procedure itself may pose, ensuring that the processing carried out always complies with the provisions of the applicable regulations mentioned above.

Data Protection and Privacy Policy

Types of Information Collected

LA CRONOSFERA AGENCIA DEL TIEMPO (THE CHRONOSPHERE AGENCY OF TIME) needs to collect certain general and personal data to ensure at all times that the user experience of VISITORS who access, browse or consult the information published on the Official Website is optimal, complete, correct and satisfactory, as well as for those CLIENTS who voluntarily register a personal profile to purchase products or contract any of the offered services.

When a VISITOR browses the Official Website, THE CHRONOSPHERE may automatically receive the IP Address assigned by the Internet Service Provider to the device being used. The registration of this IP Address is solely for internal purposes, such as establishing access statistics or analyzing response and page load times.

Since the IP Address of each VISITOR varies depending on the browser used, the device utilized or the moment when each Internet connection is established, it is impossible to use the collected IP Address to track the individualized browsing profiles of a particular user.

In addition to the IP Address, THE CHRONOSPHERE uses different types of Cookies to collect certain information about the browsing habits of its VISITORS. Cookies are small files that may be installed in the browser of the devices used to access the Official Website, with the purpose of collecting, storing and recalling information between different browsing sessions.

As detailed below, the Cookies commonly used on any Internet site can be classified into different categories, considering aspects related to the entities that manage their use and processing, their duration or the purpose for which they are collected.

Depending on the entity managing them, Cookies can be classified into the following categories:

First-party or Own Cookies are those managed directly by the Official Website that the VISITOR accesses. These files can be used, for example, to generate statistical calculations about visited pages, active sessions or the number of concurrent users or to understand user behavior when viewing published content.

Third-party Cookies are those managed by external domains that the VISITOR does not directly access, although they are required when external content is published as part of the Official Website. These files can be used, for example, to track user browsing sessions on external pages or to store information, individualized or not, related to personal preferences for targeted advertising or behavioral advertising.

Depending on how long they remain active, Cookies can be classified into the following categories:

Session Cookies expire immediately or a few seconds after the VISITOR leaves the browsing session on the Official Website. These files can be used, for example, to remember products stored in a shopping cart, keep users logged into their private and restricted profiles or analyze user session behaviors for purely analytical purposes.

Persistent Cookies remain in the VISITOR’s browser for a much longer time, ranging from seconds to years, after leaving the browsing session on the Official Website. These files can be used, for example, to keep a record of login sessions of the same user after restarting their browser or device or to remember unfinished shopping sessions for several days until purchase or final rejection.

Depending on the purpose for which they were designed, Cookies can be classified into the following categories:

Technical Cookies enable each VISITOR to navigate through the Official Website and ensure the proper functioning of the various options or services published on it. These files can be used, for example, to manage data traffic and communications, identify user sessions, allow access to restricted elements based on user profile, remember shopping cart items across sessions, complete purchase transactions correctly, fulfill registration or participation requests in specific events, use security features during browsing, store multimedia content for video and audio playback or share content through social networks.

Customization Cookies allow each VISITOR to access the Official Website and configure some personal characteristics on the device according to their own criteria or preferences. These files can be used, for example, to configure the language in which content is displayed, the type of browser used to access the service or to personalize regional settings related to number or currency formats based on the user's geographical location.

Analytical Cookies determine the usage statistics of each VISITOR as they navigate through the Official Website. These files can be used, for example, to quantify the number of users accessing simultaneously, periodically or concurrently, conduct various statistical analyses and measurements of usage, improve the range of products and services offered or track the usage statistics of any individual user.

Advertising and Behavioral Advertising Cookies allow the collection of information on each VISITOR’s device related to their online activity or relevant topics of interest to display advertising content tailored to their preferences within the advertising spaces on the Official Website. These files can be used, for example, to offer ads related to each user’s specific interests, share advertising statistics with other advertisers to improve ad performance, infer interests based on browsing history to present more relevant content, gather results on ad performance or track activity to provide relevant ads when displaying search results, on other platforms or on social networks.

Plugin Cookies allow VISITORS to use third-party plugins within the Official Website. These files can be used, for example, to display geolocation features via Google Maps, play multimedia content stored on YouTube or connect with plugins or advanced features in social networks like Facebook, X (formerly known as Twitter) or Instagram.

Media Player Cookies allow VISITORS to use multimedia content players within the Official Website. These files can be used, for example, to store playback points of multimedia content across different sessions or to remember user preferences regarding audio mute settings for published videos.

By accessing the Official Website and accepting this "Comprehensive Data Protection and Privacy Policy", VISITORS allow THE CHRONOSPHERE to store information related to its commercial activities on their devices, retrieve it solely to correctly provide the services offered, manage configuration preferences established to ensure user experience, analyze traffic generated with each request, enable the display of dynamic content on the Official Website, implement necessary measures and modifications to ensure its proper functioning or collect analytical data about the behavior of visitors and the transactions they carry out.

VISITORS can accept, deny, block or delete Cookies through configuration options or specific tools provided by the web browser used on their device. By properly configuring these options, it is possible to allow or prevent THE CHRONOSPHERE from collecting statistical information about how VISITORS use its Official Website at any time. However, it is important to note that blocking certain essential Cookies for proper operation may cause errors in displaying information or providing the offered services, potentially impairing or even completely preventing their functionality.

Data Protection and Privacy Policy

Purposes of Collecting Personal Information

LA CRONOSFERA AGENCIA DEL TIEMPO (THE CHRONOSPHERE AGENCY OF TIME) may store any general or personal data freely entered into the various registration or subscription forms available on its Official Website, as well as any other personal and non-personal information voluntarily provided when communicating and interacting with its VISITORS or CLIENTS through any of the communication channels established to address inquiries, questions, clarifications or requests regarding products, services or any other related information within the framework of its commercial activities.

Therefore, in addition to the IP Address and Cookies detailed in previous sections, the personal data that may be collected include, for example, Full Name, Contact Phone Numbers, Email Addresses, Purchase History or Shipping and Billing Addresses.

THE CHRONOSPHERE collects all this personal data for multiple and varied purposes. These include, for example, providing, supplying, managing and offering the products and services published on its Official Website; offering quality assistance, advice and technical and commercial support for inquiries, requests, applications or claims received; contacting its VISITORS or CLIENTS through advertising campaigns, always related to its commercial activities, whether general, targeted at a specific audience or personalized for a particular user; creating aggregated statistical reports to improve the quality of products, processes and services offered; or fully complying with tax and fiscal obligations in accordance with the legislation in force at any given time.

Both VISITORS and CLIENTS, by accessing the Official Website, registering their access profile on the platform, subscribing to the periodically published newsletters, making a reservation order, payment or hiring any of the offered services, participating in any of the activities conducted at its facilities or interacting with THE CHRONOSPHERE through its official Social Media profiles, for example, voluntarily provide part or all of the personal information that may be collected and agree that it may be incorporated, if applicable, into a database owned by THE CHRONOSPHERE.

Fully committed to the importance of personal data protection and digital rights, THE CHRONOSPHERE will always be responsible for managing and maintaining this database, will not transfer any collected personal data, under any circumstances, to third parties unrelated to its activities without the explicit authorization of the data owner and will never use the voluntarily provided data for any purpose other than the one for which it was collected and that is not directly related to the offered products and services or commercial activities.

However, in some cases, THE CHRONOSPHERE will need to contract external third-party services, either temporarily or permanently, as long as it is legally authorized to carry out its commercial activities, in order to provide the highest quality and guarantee in delivering the offered products and services. These external third-party services may be related, for example, to companies providing website hosting services, courier or parcel delivery services, technical or commercial support services, dissemination, marketing or advertising services or legal, tax or advisory services.

Only in these cases, where contracting external third-party services directly related to its commercial activities is necessary, THE CHRONOSPHERE commits to sharing and using only the personal data voluntarily provided by its VISITORS or CLIENTS with these external third-party services, but only when it is essential for conducting commercial activities, fulfilling the purpose of the contracted external service or ensuring the purchase or acquisition of products or the hiring or provision of offered services.

Data Protection and Privacy Policy

Methods and Procedures for Contact and Communication

LA CRONOSFERA AGENCIA DEL TIEMPO (THE CHRONOSPHERE AGENCY OF TIME) has various official commercial communication channels, both unidirectional and bidirectional, synchronous and asynchronous, which may be used to establish contact, whether occasional, sporadic or periodic, with any VISITORS or CLIENTS for any purpose directly related to its commercial activities. These include providing advice for inquiries, questions, requests, recommendations or claims, as well as generating, publishing or broadcasting advertising campaigns of individual or general interest regarding news, promotions, offers, updates or renewals of the offered products or services.

All official commercial contact methods mentioned above are published and updated in the corresponding sections of the Official Website, where they are specifically referenced. They are easily recognizable and distinguishable so that VISITORS or CLIENTS can clearly identify which communications are authentically, legitimately and truthfully issued by THE CHRONOSPHERE.

Although the preferred and default contact method is always email, THE CHRONOSPHERE, if it initiates the communication, reserves the right and authority to use any of the available commercial communication channels interchangeably, especially in cases where the default contact method has not been directly and voluntarily provided by its VISITORS or CLIENTS. This applies, for example, to advertising campaigns on Social Media or Internet Search Engines aimed at attracting potential future VISITORS or CLIENTS.

Likewise, both VISITORS and CLIENTS may use any of the official commercial contact methods published on the Official Website to initiate communication for the purpose of requesting information, guidance or support regarding the offered products or services. THE CHRONOSPHERE commits, whenever technically feasible, to responding as soon as possible to inquiries, requests or claims using the same method that was initially chosen by the VISITORS or CLIENTS for their convenience. However, as previously mentioned for communications initiated in the opposite direction, the preferred and default contact method remains email.

In line with its strong commitment to personal data protection and digital rights, and in compliance with the applicable legislation cited at the beginning of this "Comprehensive Data Protection and Privacy Policy" section, THE CHRONOSPHERE will process any requests received from its VISITORS or CLIENTS, as the undeniable owners of their personal data, to exercise their rights of access, rectification, cancellation, objection, information, deletion, portability, restriction of processing and automated individual decision-making at any time.

To submit such requests, both VISITORS and CLIENTS must use one of the legally and regulatory recognized contact methods listed in the "Agreements, Terms and General Conditions" section, which is published on THE CHRONOSPHERE’s Official Website. THE CHRONOSPHERE commits to prioritizing the management of any personal data processing requests received, providing a response as quickly as possible and always within the following calendar month after the receipt of the request, in accordance with the statutory deadlines established by current legislation.

To streamline the processing of received requests, THE CHRONOSPHERE needs to collect all essential information required for proper handling. Therefore, VISITORS or CLIENTS submitting a personal data processing request must include, alongside the dated, signed and detailed request, a photocopy of their National Identity Document (DNI) or an equivalent identification document to verify the identity of the interested party and rightful owner of the personal data. Additionally, they must include any supporting documents related to the request, if applicable, as well as the physical and/or electronic address that THE CHRONOSPHERE should use for notifications regarding the procedure and execution of the request.

Although everything detailed in this section of the "Comprehensive Data Protection and Privacy Policy" applies to the data necessary to successfully process personal data requests, it is particularly important to emphasize that none of the required information specified in previous paragraphs, provided by VISITORS or CLIENTS in relation to their submitted requests, will be used for any purpose other than handling the corresponding personal data processing request.

Therefore, the data attached to each request will only be used to verify the authenticity of the requester’s identity as the sole owner of the personal data in question. Under no circumstances will this information be used to supplement or store any additional data that was not already recorded in THE CHRONOSPHERE’s files or systems regarding which the VISITOR or CLIENT is exercising their rights of access, rectification, cancellation, objection, information, deletion, portability, restriction of processing and automated individual decision-making.

Data Protection and Privacy Policy

Updates to the Data Protection and Privacy Policy

LA CRONOSFERA AGENCIA DEL TIEMPO (THE CHRONOSPHERE AGENCY OF TIME) reserves the right and authority to make updates and modifications at any time, without prior notice, to the information, clarifications, data and procedures contained in this "Comprehensive Data Protection and Privacy Policy", as well as to any other specific conditions that may apply at any given time.

Any updates or modifications made, whether purely aesthetic or involving substantial expansion in the substance and form of the written content, will take effect immediately upon being officially published in this "Comprehensive Data Protection and Privacy Policy" section, in the "Agreements, Terms and General Conditions" section or in any other section within THE CHRONOSPHERE’s Official Website.

As a result, VISITORS and CLIENTS will always have access to up-to-date information regarding the processing of their personal data, the type of information that is stored and collected, the purposes for which it is gathered and the circumstances under which it is used and, if applicable, shared. They can review this information periodically in this "Comprehensive Data Protection and Privacy Policy" section, as well as in other relevant sections published on LA CRONOSFERA AGENCIA DEL TIEMPO’s (THE CHRONOSPHERE AGENCY OF TIME’s) Official Website.